Frequently Asked Questions

Everything you need to know about your Negative experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain sale items may be marked as final sale.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our minimalist cuts are designed for a tailored fit.

Are your materials sustainably sourced?

Yes, Negative is committed to ethical fashion. We prioritize organic cotton, recycled synthetics, and working with factories that ensure fair labor practices.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is sent immediately to our fulfillment center. You can reach out to support within 30 minutes to request changes, but we cannot guarantee modifications after that window.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.